Privacy Policy

1. Introduction

Dieci AI ("Dieci AI", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website or engage our services.

2. Information We Collect

We may collect the following types of information:

• Contact information you provide voluntarily, such as your name, email address, and message content, when you submit our contact form.
• Usage data, such as pages visited and general interaction with our website, collected automatically via analytics tools.
• Communications you send us directly, such as via email or WhatsApp.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries submitted through our contact form
• Provide, discuss, and deliver our services
• Improve our website and understand how it is used
• Comply with legal obligations

4. Third-Party Services

We use trusted third-party providers to operate parts of our website and services, including hosting (Vercel), transactional email delivery (Resend), and website analytics (Vercel Analytics). These providers process data on our behalf and are bound by their own privacy and security obligations. We do not sell your personal information to third parties.

5. Cookies and Analytics

Our website may use cookies or similar technologies, including privacy-focused analytics, to understand aggregate website usage. These tools do not identify you personally and are used solely to help us improve the site.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

7. Your Rights

Depending on your location, you may have rights under applicable data protection law (including UK GDPR) to access, correct, delete, or restrict the use of your personal information. To exercise any of these rights, please contact us using the details below.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please get in touch via our contact form.